FREQUENTLY ASKED QUESTIONS
FAQ
Q: What methods of payment do you accept?
We currently accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, elo, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q: How can I place my order?
The only way to place an order is via our website www.meccoshop.com. We do not take orders over email or phone.
Q: Will I receive an order confirmation email after I place my order?
Yes, you will get an email confirmation after you place your order. The email will contain the shipping address and other useful information.
You will always receive an email confirmation after the order is successfully placed. If you can't find the email, please check your spam folder and/or contact the Mecco Team:info.contact@meccoshop.com
Q: What should I do if I am experiencing problems with the store website?
Please try all of the below resolutions prior to contacting us;
- Clear your browser’s cache
- Use your browser in incognito mode
- Use a different browser
- Use a different device
- Restart your device
Q: When will my order be processed?
Mecco typically processes orders within 2-3 business days, after which the order will be shipped. You'll receive a notification with your tracking number via your registered email as soon as it becomes available.
Q: Can I change the shipping address after the order is placed?
Once an order has been processed and dispatched, it can be difficult to change the shipping address in time. However, To avoid any issues, please ensure that all of your order information is accurate before confirming your purchase, Please contact the Mecco team as soon as possible, and we will do our best to assist you.
Q: Can I cancel the order after I placed it?
You can cancel your order before it's dispatched, but once it's marked as shipped, it cannot be cancelled. If you need to cancel an order, please contact the Mecco Team and we'll do our best to assist you.
Q: What if I need to modify my order?
If you want to modify your order after it's been placed, you have to request a cancellation and place a new order. That way, we can be sure the items you actually want are in stock.
It is very important to make sure that all of your order information is correct before you click the confirmation button. Contact the Mecco team and we will do our best to assist you.
Q: What if I want to return my order?
If you wish to return your order, please refer to our Refund Policy page for detailed information. If you have any specific concerns or questions about the return process, please send an email to info.contact@meccoshop.com and we'll be happy to assist you
Q: What if I can't find a product that I am looking for?
If you can't find a specific product you're looking for on our website, please don't hesitate to contact us. Although our online store showcases a wide range of products, we also have access to many more items that may not be featured on our site. We'll be happy to assist you in any way we can.
Q: How safe is my personal information?
Rest assured that we take the security and confidentiality of your personal information seriously. We utilize industry-standard measures such as firewalls and Secure Socket Layers to safeguard your information. For more details, please consult our Privacy Policy
Q: Do you provide tracking information?
Yes! We understand the importance of being able to track your order. Once your order has been shipped, we'll send you an email notification with the shipping details. Additionally, you can also access your tracking information in your online account.
Q: What if tracking says “Invalid Tracking Number”?
If you receive an 'Invalid Tracking Number' message, it's possible that you're trying to track an order before the carrier has scanned the label. Once the carrier scans the label, the tracking number will begin working. If you encounter this message, please try again the following day
Q: What if my order has been returned to the sender?
We understand that sometimes packages may not be successfully delivered and are returned to us by the carrier. In such cases, the Mecco Team will contact you to discuss the option of re-shipment or offer a refund for the merchandise. Please note that the original shipping fee is non-refundable.
Q: What if I refuse shipment?
In the event that you refuse a shipment, please note that you will be responsible for the original shipping charges, as well as any duties, taxes, and/or customs charges associated with the package (both original and return shipments). Additionally, you will be responsible for the cost of returning the package to us.
Q: What if my order is tagged as “Lost Package?"
If your order is tagged as "lost package," we recommend that you contact the shipping carrier to open a case as soon as possible. While we will do our best to assist you from that point forward.
Please note that we cannot be held responsible for missing packages if the tracking number states that the product was delivered to the shipping address provided at the time the order was placed. Thank you for your understanding.
Q: How do I contact your company if my question isn’t answered here?
You can always reach out to Mecco Team via email: info.contact@meccoshop.comYou may also call the Mecco Team at 352-217-0093.