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  • Q: What methods of payment do you accept?

We currently accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, elo, Shop Pay, Apple Pay, Google Pay, and PayPal.

  • Q: How can I place my order?

  • The only way to place an order is via our website We do not take orders over email or phone.

  • Q: Will I receive an order  confirmation email after I place my order?

    Yes, you will get an email confirmation after you place your order. The email will contain the shipping address and other useful information.

    You will always receive an email confirmation after the order is successfully placed. If you can't find the email check your spam folder and/or contact us

  • Q: What should I do if I am experiencing problems with the store website?

  • Please try all of the below resolutions prior to contacting us;

    • Clear your browser’s cache
    • Use your browser in incognito mode
    • Use a different browser
    • Use a different device
    • Restart your device


  • Q: When will my order be processed?

    Order processing takes 3 business days (excluding weekends and holidays), successfully placed orders will receive and email confirmation with the order details. 

  • Q: Can I change the shipping address after the order is placed?

  • Due to the speed at which the orders are processed and dispatched, it is unlikely we will be able to amend the address before the order is dispatched.

    Contact us and we will do our best to assist you. It is very important to make sure that all the information regarding your order  is correct before you hit that confirmation button.

  • Q: Can I cancel the order after I placed it?

  • Orders can be canceled before they are dispatched. Once the order is marked as shipped, it may not be canceled. Contact us and we will do our best to assist you.

  • Q: What if I need to modify my order?

  • If you want to modify your order after it's been placed, you have to request a cancellation and place a new order.  That way, we can be sure the items you actually want are in stock.

    Contact us and we will do our best to assist you. It is very important to make sure that all of your order information is correct before you click the confirmation button.

  • Q: What if I want to return my order? 

  • Kindly send us an email to so we can attend to your specific concerns about returning your order.

  • Q: What if I can't find a product that I am looking for?

  • While M1 First Store is a web-based business, we do have access to many more products beyond those represented on our site. contact us and we will be happy to assist you.

  • Q: Do you provide tracking information?

  • Yes, once your order is shipped, an email notification will be sent to you with the shipping details. Your tracking information can also be found in  your online account. 

  • Q: What if tracking says “Invalid Tracking Number”?

  • Invalid tracking number sometimes happens if you try to track an order after we've sent you the tracking number and it hasn't actually been picked up by the carrier yet. 

    Once a tracking number is established with a carrier, they actually need to scan the label in order for the tracking number to begin working. If you get this message try again the next day and it should work.

  • Q: What if my order has been returned to the sender?

  • If your package is not successfully delivered and is sent back to Mecco Shop by the carrier, we will contact you to provide the option of re-shipment or offer a refund for the merchandise. The original shipping fee is not refundable.

    Please review and ensure that you have entered the correct shipping address. We are not responsible for non-delivery of your items due to errors in the shipping address that you provide.

  • Q: What if I refuse shipment? 

    If you refuse your shipment , you are responsible for the original shipping charges, any duties, taxes and/or customs charges on the package (both original and return shipments), and the cost of returning the package to us.  

  • Q: What if my order is tagged as “Lost Package?"

    We can't be held responsible for missing packages if the tracking number states the product was delivered to the shipping address provided at the time the order was placed. First, you must contact the shipping carrier to open a case, and we will attempt to assist you from that point forward. 

  • Q: How do I contact your company if my question isn’t answered here?

  • You can always reach out to Mecco Customer Support via email:

    You may also call us at  352-217-0093.