FREQUENTLY ASKED QUESTIONS
- Q: What methods of payment do you accept?
We currently accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, elo, Shop Pay, Apple Pay, Google Pay, and PayPal.
The only way to place an order is via our website www.meccoshop.com. We do not take orders over email or phone.
Yes, you will get an email confirmation after you place your order. The email will contain the shipping address and other useful information.
You will always receive an email confirmation after the order is successfully placed. If you can't find the email check your spam folder and/or contact us email@example.com
Please try all of the below resolutions prior to contacting us;
- Clear your browser’s cache
- Use your browser in incognito mode
- Use a different browser
- Use a different device
- Restart your device
Order processing takes 3 business days (excluding weekends and holidays), successfully placed orders will receive and email confirmation with the order details.
Due to the speed at which the orders are processed and dispatched, it is unlikely we will be able to amend the address before the order is dispatched.
Contact us and we will do our best to assist you. It is very important to make sure that all the information regarding your order is correct before you hit that confirmation button.
Orders can be canceled before they are dispatched. Once the order is marked as shipped, it may not be canceled. Contact us and we will do our best to assist you.
If you want to modify your order after it's been placed, you have to request a cancellation and place a new order. That way, we can be sure the items you actually want are in stock.
Contact us and we will do our best to assist you. It is very important to make sure that all of your order information is correct before you click the confirmation button.
Kindly send us an email to firstname.lastname@example.org so we can attend to your specific concerns about returning your order.
While M1 First Store is a web-based business, we do have access to many more products beyond those represented on our site. contact us and we will be happy to assist you.
Yes, once your order is shipped, an email notification will be sent to you with the shipping details. Your tracking information can also be found in your online account.
Invalid tracking number sometimes happens if you try to track an order after we've sent you the tracking number and it hasn't actually been picked up by the carrier yet.
Once a tracking number is established with a carrier, they actually need to scan the label in order for the tracking number to begin working. If you get this message try again the next day and it should work.
If your package is not successfully delivered and is sent back to Mecco Shop by the carrier, we will contact you to provide the option of re-shipment or offer a refund for the merchandise. The original shipping fee is not refundable.
Please review and ensure that you have entered the correct shipping address. We are not responsible for non-delivery of your items due to errors in the shipping address that you provide.
If you refuse your shipment , you are responsible for the original shipping charges, any duties, taxes and/or customs charges on the package (both original and return shipments), and the cost of returning the package to us.
We can't be held responsible for missing packages if the tracking number states the product was delivered to the shipping address provided at the time the order was placed. First, you must contact the shipping carrier to open a case, and we will attempt to assist you from that point forward.
You can always reach out to Mecco Customer Support via email: email@example.com
You may also call us at 352-217-0093.